Payment Policy

1. Consultation fee

A nominal consultation fee is charged when you book a door-to-door tailoring visit. This covers travel, on-site measurements, fabric & design consultation and a written quote. The fee is non-refundable once our stylist has been dispatched, but it is fully adjustable against your final order value if you proceed with stitching within 15 days of the visit.

2. Order advance

For every confirmed made-to-measure order we collect a 50% advance before cutting the fabric. This covers fabric procurement, lining, trims and pattern making. The remaining 50% balance is payable at the time of final fitting or delivery.

3. Accepted payment methods

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Debit & Credit cards via PayU secure checkout
• Net banking (all major Indian banks)
• Bank transfer (NEFT / IMPS / RTGS) — details shared on request
• Cash on delivery for the final balance, within Delhi NCR only

All online payments are processed on secure PCI-DSS compliant infrastructure. Silaio does not store your card details on our servers.

4. Pricing & taxes

All prices are quoted in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Final pricing depends on fabric, embellishment, lining and finishing chosen during consultation.

5. Payment confirmation

Every successful payment is confirmed via WhatsApp and email receipt. If you have paid but not received a confirmation within 24 hours, please write to support@silaio.in with your transaction reference.

6. Failed or disputed payments

If a payment fails, funds are automatically reversed by your bank within 5–7 working days. For disputed or duplicate transactions, contact us and we will coordinate with the payment gateway on your behalf.

7. Contact

Silaio Atelier
Email: support@silaio.in
WhatsApp: +91 99585 26339